Licensed by: Ministry of Education - Higher Education Affairs  |  مرخصة من: وزارة التربية والتعليم - شؤون التعليم العالي
Total Quality Management

Request Information

Apply Online

Apply for admission at City University by submitting online admission form.

Apply Now

Total Quality Management

Credential: Masters Degree
Duration: 1 - 2 Years
Credit Hours: 36
Tuition Fee: AED 1650 / credit hour (see detailed fee structure here)
Class Timings: Weekend or Weekdays
Medium of Instruction: English

The Master of Business Administration degree is a 36-credit hour program that is based on the completion of 7 core courses and 5 specialization courses of 3-credit hours each. All modules are eight weeks each in duration. All students complete the core courses before moving to the individual specializations. Students who do not have an undergraduate degree in Business Administration must first complete five MBA Preparatory courses(15 credit hours) before entering the program.

Program Vision and Mission

MBA vision and mission stem from the vision and mission of the City University College of Ajman.


MBA program at City University College of Ajman will provide access and opportunity for national and international students to further their education. It will improve their professional management, leadership, and analytical skills, thus enhancing their career and earning potential.


MBA program mission is to provide business professionals with advanced knowledge of integrated business and management skills to enhance their careers. The principal focus of this program is to build the necessary competencies, skills, and institutional leadership for effective decision-making by providing high-quality courses that are rigorous, transferable at the graduate level, and offered at a reasonable cost.

Program Goals

MBA program prepares its graduates to:
  • Use advanced business management knowledge and business research skills to evaluate, develop, lead, and inspire others in rapidly-changing business environments.
  • Acquire new and strengthen existing intellectual skills in business administration and management such as analytical skills, critical thinking skills, and collaborative team skills to build and lead enterprises that create value in a dynamic, global economy.
  • Practice visionary leadership, social, cultural, and business ethical skills to become agents of organizational development, corporate social responsibility, and change.
  • Think critically, creatively, and innovatively to relentlessly pursue organizational excellence and make a difference in business and society.
  • Seek continuous and lifelong learning, self-assessment, and career enhancement to become exemplary future business leaders.

Study Plan

Download Study Plan
Semester 1
MIS 501 Advanced Management Information Systems 3  
MGT 550 Management Research Methods 3
MKT 570 Advanced Marketing Management 3
FIN 505 Managerial Finance 3
MGT 505 Advanced Operations Management 3
MGT 565 Organizational Behavior and Leadership 3
BUS 502 Business Strategy and Ethics 3 FIN 505, MGT 505, MKT 570
Semester 2
TQM 600 Designing Organizations for Quality 3 BUS 502
TQM 601 Planning and Continuous Improvement 3 TQM 600
TQM 602 Strategic Performance Measurement Systems 3 TQM 601
TQM 603 Statistical Quality Control 3 MGT 505
TQM 604 Service Quality Management 3 TQM 601
TQM 605 Balanced Scorecards 3 TQM 600
TQM 606 Leadership for Performance Excellence 3 MGT 505

Course Description

Note: All courses are 3 credit hours. Prerequisites appear beneath the course title.

Advanced Management Information Systems MIS 501

This course provides students with the latest developments and practices from the Management Information Systems (MIS) field. It includes expanded discussions of social networking, IT security, and mobile computing. Students explore several key elements of the information age ranging from online business practice to business intelligence. Topics relate directly to the specialized areas of finance, people, marketing, and quality, and include the practical use of software programs used to manage those areas.

Management Research Methods MGT 550

This course provides students with the opportunity to identify and apply appropriate research methodologies including quantitative and qualitative methods approaches, in order to design, analyze, interpret, and report research results. The main goal of this course is to enable students to make informed decisions using advanced statistical analysis based on accurate, reliable, and timely information, just like managers in a corporate setting.

Advanced Marketing Management MKT 570

This course provides an understanding of the application of marketing theories, concepts, and practices as they relate to the management of the marketing function in a complex organization. Emphasis will be on the managerial aspects of marketing plans, including analysis of the external environment. A key element of the course will include the relationship of the “marketing mix” to strategic planning. A clear understanding of the importance of marketing, as well as a grasp of effective marketing practices, will be examined. Students will gain a working knowledge of both marketing theory and the practical application of innovative marketing strategies. They will also come to understand how product, price, place, and promotion contribute to the marketing mix as they explore research-based insights into consumer behavior.

Managerial Finance FIN 505

This course provides an introduction to managerial finance, financial statements and analysis, cash flow and financial planning. Students will also explore the time value of money, capital budgeting techniques, the cost of capital, capital structure, and working capital management.

Advanced Operations Management MGT 505

This course focuses on the processes, techniques and strategies used to transform various inputs into finished goods and services. Special emphasis is placed on process improvement. Topics include operations strategy, process design and analysis, process improvement, six sigma, project management, and supply chain management.

Organizational Behavior and Leadership MGT 565

This course focuses on the study of human behavior in organizations. Students will learn various theoretical concepts and practical methods for understanding, analyzing, and predicting individual and group behavior, teamwork, motivation, interpersonal conflict and communication. In addition, students will learn various leadership theories and practices in organizations, and global leadership. Students will also conduct critical analyses of various models and issues related with leadership, analyze cases, and apply theories innovatively.

Business Strategy and Ethics BUS 502

(Prerequisites: MGT 505, FIN 505, MKT 570)

This course focuses on analyzing and formulating business strategy taking workplace ethics into account. Students will learn how to critically analyze, interpret, and evaluate internal and external environments, locally and globally, for successful strategy formulation. Students will also explore corporate ethical principles and ethical issues in the workplace.

Total Quality Management Courses
Designing Organizations for Quality TQM 600

(Prerequisite: BUS 502)

This course covers the principles of total quality management and emphasizes the high-performance management practices, such as those reflected in the ISO 9000 and Six Sigma. Topics will include: foundations of quality management, tools and techniques for quality and managing for performance excellence.

Planning and Continuous Improvement TQM 601

(Prerequisite: TQM 600)

This course covers the necessary tools and techniques for continuous improvement and problem solving. Students will learn how to develop their interpersonal skills and work effectively in teams. In addition, this course helps students and guides them through the effective use of problem-solving tools and helps them apply the quality improvement process in all aspects of their work.

Strategic Performance Measurement Systems TQM 602

(Prerequisite: TQM 601)

This course focuses on various types of performance indicators for continuous improvements and how to identify indicators that achieve an organizations’ goals and objectives. Students will learn how to develop and implement the performance measurement systems, in order to give true attention to results, responsibilities and targets. Topics will include: quality and process indicators, indicators criticalities and curiosities, performance indicators properties, designing a performance measurement system and indicators, measurement, preferences and evaluation.

Statistical Quality Control TQM 603

(Prerequisite: MGT 505)

This course introduces students to the modern quality control techniques for statistical process monitoring and control. Students will advance their knowledge of the benefits of process improvement tools and apply statistical process control for continuous quality improvement. Topics will include: quality improvement, DMAIC process (define, measure, analyze, improve and control), control charts for variables and attributes, monitoring and controlling techniques.

Service Quality Management TQM 604

(Prerequisite: TQM 601)

This course explores the importance of service quality and its role in the organization’s overall performance. This course examines the key dimensions of services and how it differs and interacts with tangible products and their role in the economy. Students will learn various models of service design and service quality management. The course builds on conceptual frameworks and cases from a wide range of service businesses that are selected from different types of fields.

Balanced Scorecards TQM 605

(Prerequisite: TQM 600)

This course covers step-by-step processes on how to guide managers in creating scorecards and dashboards. It then shows Excel developers how to create those scorecards and dashboards. Students will learn how balanced scorecards help organizations translate strategy into action and how to build, implement and manage with a balanced scorecard performance management system. It also helps students develop the necessary team skills and knowledge to implement a scorecard system in their organizations

Leadership for Performance Excellence TQM 606

(Prerequisite: MGT 505)

This course provides a broad overview and a thorough understanding of leadership sustainability. Students will learn the essential qualities of leadership, leadership development and effectiveness. In addition, students will examine various ways to initiate, engage, construct and participate in building leadership sustainability.

Apply Online

Fill a form online and submit, we will get back to you soon. Apply Now

Apply Through Email

  1. Download application form.
  2. Fill our this form.
  3. Attach the Required Documents.
  4. Send to

Visit Us

SUN - THU: 9:30 am - 9:30 pm

FRI - SAT: Call to schedule a visit

View Location Map

Scholarships & Discounts

Lorem Ipsum is simply dummy text of the printing and typesetting industry.